Frequently Asked Questions

Where do you service?

The Growing Cycle offers garden care by bike around northside Naarm/Melbourne. We provide service in and around the suburbs of Thornbury, Preston South, Northcote, Alphington, Fairfield, Brunswick, Brunswick East, Clifton Hill and Fitzroy North.

Do you bring your own tools?

Yes. We have carefully crafted our toolkit and e-bike rig to be able to carry the tools you would expect of a gardener. Lawn mower, line trimmer, hedge trimmer, blower, ladder, rake, broom, you name it we have found a solution to carry it on a bicycle. That said, we may not always have each tool available at each visit. This is why we ask for a detailed work description when booking a job as it helps us to plan tool availability on the day.

Can you remove green waste?

At this stage we cannot provide a green waste solution. We can make use of your green bin or compost pile, leave green waste in bags or boxes, or make recommendations for a third party service. We prefer to use garden waste as a resource, for example composting leaves and lawn clippings or cutting branches smaller for kindling and backyard firewood.

Do I need to be home?

No. If you are comfortable communicating via text message/email then we can work with that. With many now working from home, it is advised to be available on the first visit so you can point out priorities, give instruction about access and any other questions/concerns. We do not accept property keys, instead opting for lockboxes or combination padlocks to gain access.

How do you take payment?

Clients will be emailed an invoice on the day of service. Our preference is bank transfer on the day of service. We can provide bank account details or PayID.

We also accept debit and credit card payments via an online merchant. Card payments incur a 1.95% + 30c per transaction fee which we pass onto clients.

Regular clients can authorise a direct debit, debit card or credit card on file for payment ease.

This is cool. Can I work with you?

This began in Spring 2023 as a one person (or, one woman and her dog, Sprout!) operation. We are now a small but quickly growing team. We love to hear from anyone excited by what we are doing. Please shoot through a message.